Our knowledgeable staff has extensive experience and are ready when you need help. We are solution-oriented, proactive and customer centric and known in the Scandinavian market for our first-class support.
Quick initial response and time to provide solutions along with a highly service-minded staff has resulted in 100% customer satisfaction.
Throughout the organization, our company values are important – and our Support department is no exception. We see it as our job to respond quickly, show flexibility, and create a climate of engagement, trust and influence, in any way we can, our customers’ return on investment in CatalystOne.
Our values – and guideline
- Results – create advantages and value
- Flexibility – creative, responsive and open-minded
- Trust – confident and responsible
- Dedication – have spirit and enthusiasm
What we do
A product support inquiry from a customer with a description of the problem is registered in our electronic support system; CatalystOne ZenDesk, which automatically confirms by e-mail the receipt including a unique support ticket number.
The ticket is quickly assigned to a support engineer who is responsible for the response and the solution.
The Help Center in CatalystOne is available 24 hours a day, 365 days a year from any location with access to the internet. In the Help Center the customer can search for articles describing known issues and frequently asked questions.