At CatalystOne, we strive for rapid, efficient, and high-quality implementation of our platform in partnership with our customers. Our methodology ensures a secure HCM solution, that delivers business value, from data quality and security through to elevating HR processes for efficiency and control.
With 15 years of experience behind us, we know that an HCM system is vital for the full benefits of digitilisation. But the system itself is not enough. Therefore, we offer a suite of CatalystOne professional services in addition to our standard implementation services. These services are designed to support, challenge, and lead the work of our customers on their journey towards business value through a digitilised HR function.
Our professional services offer more than just operational development; they provide access to our consultants' deep knowledge and experience within the IT and HR sectors. Thus, allowing CatalystOne to become your one-stop shop from guiding your system implementation to helping you to fully realise your vision and achieving your ROIs.
With the guidance of our consultants we offer you a wide range of packaged services to secure your continuous success in CatalystOne. No customer is exactly alike, so if you do not find a package that works for you, we will be happy to offer a customised service. Our working methods are often based on workshops which result in concrete actions or gap analyses highlighting what actions need to be taken. This is to ensure a proactive approach to optimising value from your CatalystOne system.
Do you need to strengthen either your competence, your capacity, or both? Let us assist you by building and developing your own resources or temporarily assist you by supplying one of our experienced consultants.
We offer capacity and competence support within the areas of:
Our general training sessions, consist of groups of professionals from different companies that meet up for a shared session on more in-depth knowledge about the CatalystOne system.
We also offer personalised training sessions where you are guided by a consultant. Maybe you have a new colleague who needs CatalystOne system training, or your team would like a supplementary training? We offer one-to-one or one to several training in the following areas:
Why would you need this service?Before you enter the process of purchasing and implementing a new HCM system, you will want to understand the financial impact of your investment: what does the business case look like? In addition to efficiency, control, and GDPR compliance, what other positive effects will you achieve and what is the pay-back time?
Together with your selected stakeholders, we will guide you through an analysis that will identify the areas where there is money to be saved and value to gain by using different modules of an HCM system. The analysis will allow the production of a first version of a business case that you can refine to form a solid basis for your investment decision.
You will need to allocate time for at least one workshop with the main stakeholders, among them HR, IT, and Finance. The sponsor for the upcoming purchase process needs to be available for at least a full day.
The service is delivered by two experienced consultants who will guide your stakeholders through a facilitated gap analysis workshop.
The deliverable from the service will be the basis for your investment decision in the form of a business case covering the most significant investment costs as well as the main areas where you will save.
Why would you need this service?Digitilisation is a journey which you will need to plan and make sure you are prepared for. The Readiness Analysis service will help you understand the challenges of implementing and launching a new HCM system. It will advise you on what actions you should take to ensure your new system is a success throughout the organisation.
With this service you will also ensure that your most important stakeholders’ input and requirements are considered early on. If all different versions of the vision for the new system are acknowledged and discussed early on, this will save a lot of time in the long run. In short, potential conflicts will be highlighted - before they turn into reasons for your project to be delayed.
We will guide you and your selected stakeholders through an analysis that will identify the areas where you will need to spend time and effort on change or on alignment of views. This could for example include new ways of working for administrative roles, changing the behaviour of managers, or setting up an integration platform to secure data quality across your system landscape. Importantly, it also includes aligning the IT and HR departments’ ambition levels when it comes to using the system.
You will need to allocate time for at least a one-day workshop for the main stakeholders, among them representatives from HR, IT, and Finance.
The service is delivered by two consultants who will guide your team through an analysis workshop.
The deliverable from the service is an overview of the areas where we identify the largest gaps and a first draft of suggested activities to secure full effect and value from your new HCM system.
Why would you need this service?This service provides the opportunity to deep dive into areas you know you need to do something about before you go digital. Maybe you know because the area was highlighted in our Readiness Analysis workshop, or maybe it is simply an area you have not paid that much attention to before. It could be a new way to conduct performance management, it could be new ways of collaborating across the company once the new HCM system is in place.
Together with your appointed stakeholders, we will guide you to an understanding of what you need to do, and a high-level insight into how.
For you to gain full effect of this service, you will need to allocate time for a workshop for the main stakeholders of the areas to be analysed.
The service is delivered by two experienced consultants who will guide your team through a facilitated workshop.
The deliverable from the service is a plan for how to continue the preparations for digitilisation within the designated area. If you need further support to realise the plan, we can continue to work with you on a time and material basis.
Why would you need this service?
An apple a day keeps the doctor away. Well, maybe not. But having regular health checkups help you be proactive in your approach to managing your HCM system without hiccups. Ensuring good data quality, doesn’t only mean having the correct data once you start using the system. It also means having the right data, at the right place, with the right settings surrounding it – making it easy, intuitive, and seamless to use your system.
Service delivery
Our consultant will go through a list of nine important areas to make a complete analysis of the health of your system. Once our assessment is done, we’ll present it to you in an Analysis Meeting with an Insight Status Report that contains clear actionable items.
The nine core areas are as follows:
Deliverables
The deliverable from the service is an analysis and presentation of your HCM systems health together with a Status Report and clear recommended actions.
Why would you need this service?Your system is up and running, your organisation is using and enjoying it – but you need a review of your process to make sure that you’re using the system to the fullest value. Are there better ways of working or are you up to date with all the functionalities?
Before the start-up meeting it is important that current pain points are identified, and processes considered to be sub-optimal are identified.
For you to gain the full effect of this service, you will need to allocate time for stated meetings with the main stakeholders from HR as well as the superuser. It is also necessary to set aside time to work on configuration and processes between meetings.
The service is delivered by an experienced CatalystOne consultant who will review your current setup together with you and guide your superuser(s) through improvements and adjustments that can be made. There will be time for questions and hands on help in the system.
This review focuses on pre-boarding, onboarding, offboarding, and triggers. The CatalystOne specialist prepares the workshop by analysing and taking a deep dive into the customers current workflows and triggers.
Why would you need this service?You need a review of your roles and permission setup to make sure that you understand how the roles and permissions are defined and managed efficiently in all situations. Maybe you're facing some organisational changes and need help to make sure the updates go smoothly? We’ve got you covered.
For you to gain the full effect of this service, you will need to allocate time for stated meetings as well as time for implementing suggested improvements.
The service is delivered by one consultant who will review your current set up and identify improvements based on your needs.
This review focuses on roles and permissions. The consultant will prepare for the workshop by analysing and taking a deep dive into the customers’ current roles and permissions.
If you are facing some organisational changes, you may need help to make sure the updates go smoothly. Whether you are consolidating units or splitting them up – we’re here to help you set it up correctly.
A clear picture of how the organisation should work after the review is done. For you to gain the full effect of this service, you will need to allocate time for stated meetings as well as time for implementing suggested improvements.
The service is delivered by an experienced consultant who will review your current setup and identify improvements based on your new needs.
This review focuses on organisational structure. A consultant will prepare for the workshop by analysing and taking a deep dive into your current setup to see how the roles and access levels are set up.
If user and/or organisational imports are necessary, preparations will be made to support this as part of the delivery. The actual import(s) will be carried out via a support ticket service and charged on a time and material basis.
Why would you need this service?The number of fields might have ended up way more than expected. There might be several fields with the same purpose. Or maybe it’s hard to get the expected results on a profile or in workflows due to country settings or visibility filters.
A HR Master Data field setup review will go through this and provide suggestions on improvement and ways to optimise field use.
The customer must be able to provide a clear picture of what they are struggling with. The customer must allocate time for stated meetings as well as time for implementing the suggested improvements.
Please note that there isn’t a guarantee that improvements can be found. HR Master Data field setup can be advanced and complicated due to customer needs
The service is delivered by a consultant who will review the master data field setup including field functionality.
The review includes field setup and use, country settings, option filters, visibility filters, validation rules, and deletion rules.
Why would you need this service?You need a review of your reports to make sure that you’re using the system to its fullest potential.
Examples of common reports that can be visualised include:
The better understanding of what would bring you value, the easier it will be for us to provide the relevant support. You will need to allocate time for at least one workshop and a follow-up meeting with the main stakeholders from HR.
The service is delivered by a consultant who will review and identify the need for new reports together with your superuser(s). There will be time for questions and hands on help in the system.
This review focuses especially on HR analytics and covers the creation of graphical reports and statistics – Employee profile reports, Composite reports, and Dashboard.
Why would you need this service?You need a review of your process to make sure that you’re using the system to its fullest potential.
You will need to allocate time for at least one workshop and a follow-up meeting with the main stakeholders from HR. It is also necessary to set aside time to work on configuration and processes between meetings.
The service is delivered by a consultant who will review your current set up and identify improvements within your process.
This review focuses specifically on Continuous Performance processes (appraisal and goals, one-to-one, feedback).
Why would you need this service?It may be a while since you started an appraisal process, and you want some support and guidance on the different steps. You might want to do a final review of the process setup before starting - making sure that the configuration not provided by the template is OK. Or maybe there are new or updated features in the module, and you want to ensure these are configured correctly.
You are comfortable that the template forming the base of the process is according to your requirements, this must be ensured in good time ahead of starting the process. If you are unsure about the template(s) please consider our offer regarding Continuous Performance Review where templates are addressed.
We go through the entire appraisal configuration together. We pay special attention to employee selection since this isn’t part of the template, as well as the page with settings that are only visible after starting an actual process. Once all areas are checked we start the process and ensure everything looks OK.
About a week after process start, we have a follow-up meeting to cover any questions or thoughts that might have been raised during the first week.
Why would you need this service?The salary adjustment process is approaching, and you need a review of your process to make sure that you’re using the system in the most efficient way. With this service package, you will be guided through the entire process and system setup together with one of our experienced consultants.
You will need to allocate time for at least a start-up meeting, one workshop and a follow-up meeting with the main stakeholders from HR. It is also necessary to set aside time to work on configuration and processes between meetings.
The service is delivered by a consultant who will review your current setup and identify improvements within your process.
This review focuses specifically on the Compensation process.
Why would you need this service?It may be a while since you started the compensation process, and you want some support and guidance on the different steps. You might want to do a final review of the process setup before starting - making sure that the configuration not provided by the template is OK. Or maybe there are new or updated features in the module, and you want to ensure these are configured correctly.
You are comfortable that the template forming the base of the process is according to your requirements – this must be ensured in good time ahead of starting the process. If you are unsure about the template(s) please consider our offer regarding Compensation Review where templates are addressed.
We go through all parts of the compensation configuration together, with a focus on employee selection, aggregated approvals (if used) and actual budget numbers since these areas aren’t part of the template. Once all areas are checked we start the process and ensure everything looks OK.
About a week after process starts, we have a follow-up meeting to cover any questions or thoughts that might have been raised during the first week.
Why would you need this service?You need a review of your CV setup to make sure that you’re using the system to its fullest potential.
You will need to allocate time for at a workshop and a follow-up meeting with the main stakeholders from HR. It is also necessary to set aside time to work on configuration and processes between meetings.
The service is delivered by a consultant who will review your current setup and identified improvements within your process.
This review focuses specifically on CV setup, search, and certifications reports.
Why would you need this service?You need a review of your process to make sure that you’re using the system to its fullest potential.
You will need to allocate time for a workshop and a follow-up meeting with the main stakeholders from HR. It is also necessary to set aside time to work on configuration and processes between meetings.
The service is delivered by a consultant who will review your current setup and identify improvements within your process.
This review focuses specifically on 360 processes.
Why would you need this service?Sometimes, we do things the way they have always been done, without thinking too much about why. Often, different people do the same thing in their own way, based on their own experiences and knowledge. An HCM system will align the way you work with HR related tasks and processes. There will be one source of truth for the data, and there will be a digitilised process that all will have to follow.
To make sure that the processes you set up add value and create a more efficient way of working, you need to agree in advance on what they should look like.
Together with your selected stakeholders, we will guide you through an analysis that will highlight different aspects and variants of your current way of working as well as secure a common understanding regarding how you want to work in a digitilised scenario with your new HCM system.
You will need to allocate time for at least one workshop for the main stakeholders of each process. The process owner needs to be available for at least a full day.
The service is delivered by two experienced consultants who will guide your identified stakeholders through a facilitated gap analysis workshop. Typically, each process benefits from its own workshop, and depending on the extent of the change and the number of stakeholders, some processes may require several workshops.
This service results in a digitilised process map for the process in focus, together with an overview of gaps compared to current ways of working. The necessary change management activities that are identified from this service are not included, but can be delivered as an add-on service (see the Professional Service Change Management).
Why would you need this service?Digitilisation is a journey, intended to introduce a more efficient and robust way of working. This service is designed to help your organisation ensure that the change is upheld. To establish what activities are required to achieve this, the first step is to outline and map the change management activities.
You will need to allocate time for at least one workshop for the main stakeholders of the project team. The project manager needs to be available for at least a full day.
The service is delivered by two experienced consultants who will guide your stakeholders through a facilitated workshop. During the workshop the activities to be performed are mapped and a stakeholder analysis as well as a time-plan, in sync with the overall HCM system implementation project, is outlined.
Based on the conclusions of the workshop, a more detailed service delivery and deliverable shortlist can be created.
From the initial workshop, a stakeholder analysis and a short-list of recommended actions and next steps are delivered.
Why would you need this service?Do you need to identify what competencies are needed for your organisation to thrive? And what your competence needs are to reach your long-term goals? If so, creating a competence framework is the place to start.
Working with competency management and competence development in a structured way is supported by the Competence Development module in the HCM system. To make the best use of it, you need to create a framework of roles and competencies and identify critical competencies required to reach your strategic goals.
Identifying your organisations’ competence need is a strategic task. The top-level management team will need to allocate time for this one-day workshop.
The service is delivered by two experienced consultants who will guide the management team through a facilitated analysis. They will then report findings back. During the workshop a competence framework will be drafted, and the organisations main critical roles and competencies will be identified. Further workshop material will be provided to the management team members, for them to continue identifying critical competencies in their respective areas of the organisation.
The deliverable from the service is a list of identified critical roles and competencies that support your organisation’s strategic goals. This will provide you with the basis to develop your competence framework. In addition, workshop material for continued identification of required competencies throughout the organisation is provided, as well as a draft plan for implementation of the competence development module in the HCM-system.
Why would you need this service?Lack of skilled resources is a risk for most businesses. Understanding and planning for the long-term supply of skills is difficult but important. Based on your business plan and the identified key competencies and roles, we will guide you in generating a strategic competence plan.
Prior to this service, the HCM Competence Development module needs to be implemented and critical roles and competencies for the organisation need to be identified.
Defining a long-term competence plan is a strategic task. The executive management team will need to allocate time for this one-day workshop.
The service is delivered by two experienced consultants who will guide the management team through a facilitated analysis. During the workshop the management team will identify the long-term critical competency needs. Based on the data in the HCM Competence Development module, a gap analysis will be carried out and discussed.
The deliverable from the service is an outline of a short and long-term competency plan, based on the business plan. The plan contains a gap analysis based on existing and required competencies. In addition, recommendations on how to continue developing the plan as well as how to close the competency gaps, will be provided.
Why would you need this service?Once the implementation project is completed, you will have an HCM platform perfectly suited to your needs right now. Because change is the only constant, it is important to have a forward-looking plan. This includes gathering input from the organisation, identifying how the system needs to evolve, and mapping out how decisions regarding this evolution should be made and when. In other words, you need a maintenance plan.
This service will give insight into what you should consider when creating such a maintenance plan- what are the best practices and mistakes that should be avoided.
To get the most out of this service, you should engage as broad a representation of the organisation as possible. If HR, salary, IT, finance, managers, and employees are all involved and work together to make the system better, your maintenance work will be much easier.
The knowledge sharing session lasts one day, covering different aspects of system maintenance and giving many useful tips and tricks.
Apart from a mind full of insights and new knowledge, you will receive learning material to use for efficient maintenance.
Why would you need this service?Your superuser needs someone who can support them. Maybe they are new in the role, or you are going through an unusual amount of change in the organisation, or maybe your superuser needs support during the first period after going live.
Whatever the reason, this service is designed to support your superuser: not by taking over the job, but by being a sounding board, an extra set of hands or a guide in ensuring you are getting maximum value from the system.
You need to have a superuser with the right skillset in place. The service is not intended to replace your superuser, but to help them succeed.
The service is delivered by one consultant who will work with your superuser in daily operations. They will either sit together solving tasks, meet up for Q&As or divide work to get to a desired position faster.
The deliverable from the service is a more confident and knowledgeable superuser and an HCM system that has kept up with organisational change in a way that it would not have otherwise.
Why would you need this service?We hope your new HCM system will be with you for a long time, and that it will evolve with you. For that to happen, you need a defined way to maintain your system (gather new requirements from stakeholders, prepare the system for new strategic initiatives, etc.) – and someone who takes responsibility for the strategic maintenance. You need a System Manager.
If you do not have anyone suitable or if you need help to get the role going, we can provide you with an experienced consultant who can step into the role for a shorter or longer period of time.
A System Manager from us will come with experience that will secure the maintenance of your HCM system. As always, attention from the right stakeholders as well as a forum for taking relevant and necessary decisions will be required.
A System Manager will work as if part of your organisation. Scope, schedule, and total effort will be defined case by case.
This service is delivered as a consultancy service, where the planning and the execution is done in collaboration with you.
Why would you need this service?We know you are busy with your everyday chores, and we know a project that will change the way you work is tough on an organisation. You need to spend time on how to best set up your new HCM system and on learning how to use it. Through providing an experienced project manager, we can help you organise your part of the project to ensure you optimise the time the organisation has to set aside. The Project Manager will become a part of your organisation and coordinate all activities and all stakeholders.
Having an external Project Manager means you have someone who is always focused on the project and who can view your current ways of working with an outside-in perspective.
A Project Manager from us will come with experience and drive that will ensure the project runs smoothly. The project team needs to consist of the people in your organisation who will be responsible for the system in the maintenance phase. A driven and curious superuser is one critical success factor that cannot be compromised. In addition, a steering group that can make decisions in a timely manner and act if needed is essential.
A Project Manager will work as part of your organisation, probably for much of their time over the course of the project. Scope, time plan, and total effort will be defined case by case.
This service is delivered as a consultancy service, where the planning and execution is done in collaboration with you.
Why would you need this service?Often, the role of leading change management ends up on the project manager. That may be the right thing to do – but in some cases there is a need for someone who really knows how to drive change and how to make it last. In those cases, we are happy to offer our expertise to the role of change manager. We will manage the coordination of all change management activities such as interaction with key stakeholders, planning, execution of communication, training, and follow-up.
We recommend that this service is preceded by the service Change Readiness. That way, we know what you need and how you plan to achieve it – this will give the change manager a solid start.
A Change Manager will work as part of your organisation. Scope, schedule, and total effort will be defined case by case.
This service is delivered as a consultancy service, where the planning and the execution of the project becomes the deliverable.
Why would you need this service?You know exactly who you want to lead your change management. But you want to support them by giving them a crash course covering the basics of change management.
In a one-to-one setting, one of our experienced change managers will give your change manager an overview of the dos and don’ts that we have learned the hard way over the years.
Curiosity and open-mindedness are always success factors when it comes to learning, as well as time set aside without being disturbed.
The training session lasts one day, covering different aspects of change management and giving many useful tips and tricks.
Apart from a mind full of insights and new knowledge, you will receive learning material and tools to use for efficient change management – such as stakeholder analysis tools, communication plan templates, etc.
Why would you need this service?You want to support your implementation project lead by giving them a crash course covering the basics of project management and HCM system implementation and change management.
In a one-to-one setting, one of our experienced project managers will provide an overview of how to efficiently run any project. Exact content of the training will be tailored to your needs, but examples include:
Curiosity and open mindedness are always a success factor when it comes to learning – as well as time set aside without being disturbed.
The training session lasts one or two days depending on the competence level of the student – where day one is designated to general project management basics (if needed), and day two to covers specifics of the upcoming implementation and change management project.
Apart from a mind full of insights and new knowledge, you will receive learning material and tools to use for efficient project management – such as risk analysis tools, templates to use for steering groups, etc.
Why would you need this service?You have your IT liaison in place but you want them to have a positive start by giving them a crash course covering the basics of IT and integrations that are critical for the success of the implementation project.
In a one-to-one setting, one of our experienced IT experts will give your IT liaison an overview of the do’s and don’ts that we have learned the hard way over the years.
Curiosity and open mindedness are always a success factor when it comes to learning – and time set aside without being disturbed.
The training session lasts one day, covering different aspects of the IT considerations to take into account and giving many useful tips and tricks.
Apart from a mind full of insights and new knowledge, you will receive learning material to use in the upcoming project.
Why would you need this service?When introducing a new component into your IT landscape, IT becomes a stakeholder, and IT competence is therefore required in the project. If you are short of capacity in this area, we can provide it for you.
This service can include different aspects of IT:
Support from main stakeholders, access to relevant IT-systems and an understanding of the overall IT landscape in your organisation.
Depending on the needs, the service is delivered on an hourly basis or in the format of workshops.
This service is delivered as a consultancy service, where the planning and the execution of the activities becomes the deliverable.
Why would you need this service?A key aim of an implementation project with us is to ensure that your project team has full oversight and confidence in utilising CatalystOne and its functionality to its fullest potential.
The superuser plays a crucial role in achieving this. This service has been designed to facilitate the process of bringing additional superusers up to speed or when you need to replace a superuser with someone who did not participate in the original implementation.
To ensure knowledge is gained and value is given, your appointed superuser should approach this with their existing knowledge of HR processes, combined with an interest in IT, curiosity, and an ambition to use CatalystOne to help your company succeed. Since superusers are in full control of their own configuration, this success factor is paramount.
A plan for the service will be communicated to the superuser and the service will start at a time agreed between the consultant and the new superuser.
The training will be demo-based, showing general functionality with how-to guidance and tips and tricks along the way. This will be coupled with practical exercises and hands-on training which will lead to new insights and gained knowledge in CatalystOne.
Guidance, tools, techniques, and materials will be provided.
Why would you need this service?A key aim of an implementation project with us is to ensure that your project team have full oversight and confidence in utilising CatalystOne and its functionality to its fullest potential. The superuser plays a crucial role in achieving this.
This service has been designed to facilitate the process of bringing additional superusers up to speed or when you need to replace a superuser with someone who did not participate in the original implementation. However, unlike the generic superuser training for HR Master Data, the customer-specific superuser training focuses on combining the training around your system configuration and business needs.
To ensure knowledge is gained and value is given, your appointed superuser should approach this with their existing knowledge of HR processes, combined with an interest in IT, curiosity, and an ambition to use CatalystOne to help your company succeed. Since superusers are in full control of their own configuration, this success factor is paramount.
The customer-specific superuser training focuses on combining the training around your system configuration and business needs, and therefore a plan for the service will be agreed with the superuser.
The training will be demo-based, showing functionality and how-to guidance and tips and tricks along the way. This will be coupled with practical exercises and hands-on training, based around your system configuration and needs. Guidance, tools, techniques, and materials will be provided.
Why would you need this service?CatalystOne is an intuitive system to use, and your implementation project team will work hard to make the threshold as low as possible for the organisation to start using the system. Despite this, we recommend targeted information and training for different groups such as HR (including salary office), line managers, and employees.
This service will help you prepare as well as deliver the end user training. While your project team will be capable of doing both after participating in the training sessions; this service will save you time and give you more knowledge through accessing the experience of our consultants.
Our consultants will need access to your project team and superusers to gain adequate understanding for the reasons for the chosen configuration.
End user training success is dependent on the change management performed during the implementation project. When participants understand the value of the system, their motivation for learning how to use it will be high.
The service will start with an analysis of the complexity of the configuration as well as the profiles of the target groups for the training. After that, an estimate and plan for the service will be agreed upon.
Material for end user training for the agreed target groups. Training delivered in a classroom setting, remotely via Teams or similar, or via customer’s own e-learning platform.
